21st Century Quality | Processes Management

February 2012
M	T	W	T	F	S	S
« Jan
	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29

Archive for the ‘21st Century Quality’ Category

21st century Quality: Part 10 – Corrective Action, Preventive Action and Continual Improvement

By on Tuesday, November 23rd, 2010 | Comments Off

Corrective / Preventive action. How many times have we seen processes, procedures, even standards for that matter with this combination of words? There may have been a time when this combination made sense but not anymore. Let me present an argument for Corrective Action and Preventive Action / Continual Improvement.

21st Century Quality: Part 9 – Internal Audit

By on Friday, November 19th, 2010 | Comments Off

Why do almost all ISO 9001, TS 16949, AS 9100 etc. based quality management systems have the same internal audit process even though in any real sense, they don’t work? They don’t work simply because no one sees any value in them and the reason that they believe this is because there really is no [...]

21st Century Quality Part 8 – Internal Quality Laboratory

By on Friday, November 12th, 2010 | Comments Off

Many organizations have internal quality assurance, equipment calibration or testing functions. Most of these departments or functions provide their services directly to the other departments of the organization and do not sell their services outside the organization. Because there is no external demand for service, the processes and procedures of these functions often fall short [...]

21st Century Quality Part 7 – Contingency Planning

By on Thursday, November 4th, 2010 | Comments Off

The TS 16949 quality management system requirement for the automotive industry requires organizations to have contingency plans. It does not specifically require a contingency planning process which I believe is a significant oversight. In most organizations contingency plans consist of predetermined planned activities to address the specific issues identified in the standard (utility interruptions, labor [...]

21st Century Quality: Part 5 – Performance Measurement

By on Friday, October 22nd, 2010 | Comments Off

Why do we measure performance? Typically we measure performance in order to find out if we have met our goal, to find out how we are doing or to track activities. We should measure performance in order to identify weaknesses and determine the effectiveness of corrective and improvement actions taken.

21st Century Quality Part 4: Words about Management and Management Review

By on Wednesday, October 20th, 2010 | Comments Off

The ISO standards place a great deal of emphasis on management and management’s commitment to the quality management system. Only the TS 16949 specification defines Top Management as the senior individual in an organization (or more correctly the senior individual at a site), but this is far more rigid than the ISO definition which [...]

21st Century Quality: Part 3 – Documentation

By on Monday, October 18th, 2010 | Comments Off

Inevitably, when organizations decide to achieve any of the ISO based management system standards, they start by generating a documented system. They hire or appoint people to create a pile of paper or electronic documents that kill thousands of real or virtual trees. Then in most cases and certainly with the majority of the documents [...]

21st Century Quality: Part 2 – Start at the beginning

By on Saturday, October 16th, 2010 | Comments Off

When the 2008 revision to the ISO 9001 standard was released, I was subjected to the ‘Training’ required for auditors. The training was given by the technical head at a registrar that I am associated with. I’m sure that he had the job because he was physically a big man and because when he spoke [...]

Twenty First Century Quality – Part 1 of 10 – Introduction

By on Thursday, October 14th, 2010 | Comments Off

Management systems today are lost between the forces of more and more structure and strict rules and the realities of a downsized economy, demands for instant profitability and reduced resources. This condition results in two general responses. Systems for management get lip-service, or out and out avoidance. Many managers regress to the tried and true [...]

Processes Management

TS 16949 PROCESS AUDITING GUIDEBOOK/ KINDLE VERSION

Categories

Recent Posts

Archives

Archive for the ‘21st Century Quality’ Category

21st century Quality: Part 10 – Corrective Action, Preventive Action and Continual Improvement

21st Century Quality: Part 9 – Internal Audit

21st Century Quality Part 8 – Internal Quality Laboratory

21st Century Quality Part 7 – Contingency Planning

21st Century Quality: Part 5 – Performance Measurement

21st Century Quality Part 4: Words about Management and Management Review

21st Century Quality: Part 3 – Documentation

21st Century Quality: Part 2 – Start at the beginning

Twenty First Century Quality – Part 1 of 10 – Introduction

TS 16949 PROCESS AUDITING GUIDEBOOK/ KINDLE VERSION

FEEDBACK

Pages

RELATED RESOURCES