Processes Management

  The ISO standards place a great deal of emphasis on management and management’s commitment to the quality management system.  Only the TS 16949 specification defines Top Management as the senior individual in an organization (or more correctly the senior individual at a site), but this is far more rigid than the ISO definition which [...]

Inevitably, when organizations decide to achieve any of the ISO based management system standards, they start by generating a documented system.  They hire or appoint people to create a pile of paper or electronic documents that kill thousands of real or virtual trees.  Then in most cases and certainly with the majority of the documents [...]

When the 2008 revision to the ISO 9001 standard was released, I was subjected to the ‘Training’ required for auditors.  The training was given by the technical head at a registrar that I am associated with.  I’m sure that he had the job because he was physically a big man and because when he spoke [...]