2009 March | Processes Management

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Archive for March, 2009

Critical Analysis and Root Cause

By on Friday, March 27th, 2009 | Comments Off

8D, 7Step, Drill Wide and Deep, etc. etc. etc. These are all excellent processes, if they are used effectively. Critical analysis of hundreds of corrective action records has drawn me to conclude that any of these processes can work, but most don’t.

Corrective Action

By on Tuesday, March 24th, 2009 | Comments Off

Many organizations appear to have a real problem with improvement, particularly the difference between corrective action, preventive action and continual improvement as required by ISO quality management systems.

TS 16949 Auditing

By on Monday, March 23rd, 2009 | Comments Off

If you spend your time in the automotive sector and are even marginally involved in TS 16949 internal auditing you have heard people talk about System, Process and Product audits. Many organizations tie themselves into knots trying to distinguish between system and process audits. We know what process auditing is supposed to be. The automotive [...]

5s Creates Employee Involvement

By on Wednesday, March 18th, 2009 | Comments Off

For an organization wishing to improve employee participation and a more employee managed environment, 5S is an easy and effective first step. The essence of employee involvement is to create employee ownership of the work place. What better beginning than to implement a process designed to give employees substantial input into the environment they work [...]

Critical Thinking in the Workplace

By on Sunday, March 15th, 2009 | Comments Off

Critical Thinking is thinking that is purposeful and directed. During the early industrial revolution, employees were considered machines. Employers neither wanted nor expected them to think. Today in our constantly changing and evolving work places and with the constant requirement to improve our products our services and our prices, no organization can exist, let alone [...]

The Process Based Organization

By on Friday, March 13th, 2009 | Comments Off

Many businesses today are still trying to manage departments or people rather than processes. This may be because many organizations have trouble understanding the difference.

The Four Secrets of Successful Auditing

By on Monday, March 9th, 2009 | Comments Off

Any auditor training that I have ever seen, has a portion of the course allocated to handling problem audits. It has always been my position, that in the vast majority of cases, if an audit goes bad, it is the auditor, who must take the responsibility. If during audits or at closing meetings the auditor [...]

Contingency Planning

By on Saturday, March 7th, 2009 | 1 Comment

Contingency plans are required for the automotive quality system standard, TS 16949. While the idea is great, the requirement, or at least the way it is worded, gets it wrong.

Why ISO 9001 Systems Fail: Part 2

By on Sunday, March 1st, 2009 | Comments Off

We often wonder why so many managers treat quality management systems with disdain. My observations are that there is a lot of “dog doodo” in our ice cream. The HÄAGEN-DAZS® Ice Cream problem (see “Why ISO 9001 Systems Fail-Part 1”) occurs widely through the design, development, and implementation of quality management systems, but one particularly [...]

Why ISO 9001 Sytems Fail

By on Sunday, March 1st, 2009 | Comments Off

Why don’t managers and senior managers embrace ISO 9001 systems? Why do so many organizations provide only lip service to the requirements of their quality management systems? The answer: “The HÄAGEN-DAZS® Ice Cream Problem.”

Processes Management

TS 16949 PROCESS AUDITING GUIDEBOOK/ KINDLE VERSION

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Archive for March, 2009

Critical Analysis and Root Cause

Corrective Action

TS 16949 Auditing

5s Creates Employee Involvement

Critical Thinking in the Workplace

The Process Based Organization

The Four Secrets of Successful Auditing

Contingency Planning

Why ISO 9001 Systems Fail: Part 2

Why ISO 9001 Sytems Fail

TS 16949 PROCESS AUDITING GUIDEBOOK/ KINDLE VERSION

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